FAQs

How can I find help for myself or someone else?

Please visit our Directory of Services.

What if I select an agency that is not part of the Care Connection Community?

If you submit a “Self-Referral”, and choose an agency that is not part of the Care Connection Community, Care Connection Navigator will contact you and assist you with the referral. Or, if you are speaking with a Care Connection Service Navigator, he/she can conduct a warm transfer over the phone.

How can my agency join the Care Connection Community?

Contact us at info@careconnection.org.

Is this site accessible for people with disabilities?

Click here for the site's accessibility statement.

What kinds of resources are available in the Search Directory?

The Service Directory contains information on State and local community agencies that provide services to older adults and individuals with disabilities. Such as-health care and childcare, job training, education and recreation, caregiver support, services for older adults, disability and social service information.

How can I search for resources in the Search Directory?

Optional Search Parameters will allow you to narrow your search results and allow you to focus in on the organizations, products and services that more accurately meet your needs. These parameters include searching by service categories, state, zip code, distance from zip code, location, and/or areas served.

What are the eligibility requirements for the different programs/agencies?

Eligibility requirements for the different programs/agencies will vary from program to program. Care Connection Navigators will assess your individual needs and gather personal information to and recommend programs/agencies that you may be eligible for.

Can I get help over the phone or in person?

You can speak to a Care Connection Navigator over the phone Monday – Friday, 8:00am – 5:00pm by dialing 1-855-YES-ADRC (1-855-937-2372) Send a message through the contact us form. E-mail us at info@careconnection.org. Or visit our office 4802 Lockwood Drive, Houston, Texas 77026. Monday – Friday, 8:00am – 5:00pm

What if I see incorrect information?

If you know that information about a service is incorrect or has changed, please let us know by using the Send a Comment form located on the Contact Us page or by sending us an email at info@careconnection.org.

Why are search results found only in Harris County?

We only provide services to residents in Harris County. If you live in outside Harris County and are looking for services provided by an ADRC or AAA in your area please click here for a list of other ADRCs and AAA's in Texas.

How can I view more details about an Agency I see in the Search Results?

Click on the Agency name and all the details about the selected service will be displayed.